🐾 Shipping Policy:

At Doggie Bag Biscuits, we understand the excitement of receiving your orders promptly, just like your furry friends eagerly await their treats. We ship all orders via USPS Priority, typically arriving within 1-4 days.

A Word About Shipping Times: While we strive to whisk your orders to your doorstep with USPS Priority, it's important to note that USPS doesn't always guarantee a 1-4 day delivery. In the world of shipping, unexpected delays can occasionally occur.

Patience and Understanding: 🐾 We want to be transparent with you. There have been occasional delays with the United States Post Office, which can result in orders taking a few extra days to arrive. We truly appreciate your understanding and patience as we navigate these unforeseen challenges together.

Processing vs. Shipping Time: Remember, processing time (6 to 10 business days) is different from shipping time. After we've lovingly crafted your treats, they embark on their journey to you.

Your Ship To Address Matters: U.S.P.S is responsible for safely delivering your orders to the ship-to address you provide. So, before you complete your order, please double-check and verify that your ship-to address is correct. Thank you for helping us ensure your treats reach the right paws!

Damaged Orders? We're Here to Help: 🐶 If, by any chance, your cookies arrive damaged, we want to extend our sincere apologies. We're here to assist you every step of the way. Please contact us if you need your tracking number or have any questions. Additionally, follow the steps below for damaged shipments:

USPS CLAIMS: 📦 In the unfortunate event of damage during shipment, keep the cookies, any damaged pieces, and ALL packaging materials. To initiate a claims process, contact USPS directly at 1-800-ASK-USPS® (1-800-275-8777).

Please note that USPS will retain all packaging materials, including the broken items (cookies) and any parts, during their inspection. If your refund is approved, it will be processed directly by USPS. While we can't guarantee USPS refunds, we'll do our best to support you through the process.

"Notice: State taxes, if applicable, are included in the shipping costs. The tax rate is based on your shipping location and will be displayed in your order summary during checkout.

Thank you for being a part of the Doggie Bag Biscuits family, our pack, and we're here to make sure your experience is as tail-waggingly wonderful as our treats! 🍪🐾